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NAHQ CPHQ exam is a computer-based exam that is administered at Pearson VUE testing centers. CPHQ exam consists of 115 multiple-choice questions, and candidates have three hours to complete the exam. Upon passing the exam, candidates will receive the CPHQ certification and will be recognized as a healthcare quality professional.

NAHQ CPHQ (Certified Professional in Healthcare Quality) exam is a globally recognized certification for healthcare quality professionals. It is designed to test the knowledge, skills, and abilities of individuals in the field of healthcare quality management. CPHQ Exam is offered by the National Association for Healthcare Quality (NAHQ) and is considered the gold standard in healthcare quality certification.

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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q19-Q24):

NEW QUESTION # 19
An organization may develop performance measure internally or adopt them from a multitude of external resources. However, regardless of the source of performance measure each measure should be evaluated against certain characteristics to ensure a credible and beneficial measurement effort.
Which of the following characteristics is/are critical to performance measures?

A. Interpretability
B. Validity
C. Cost-effectiveness
D. Reliability

Answer: B,C,D

NEW QUESTION # 20
A healthcare quality professional receives the following Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey results:

Which of the following should be the next action by the professional?

A. Initiate a practitioner communication initiative on access to care standards.
B. Solicit Input from the member advocacy panel regarding barriers to service.
C. Recommend a member education Initiative on access to care standards.
D. Request a population demographic report on current membership diversity.

Answer: B

Explanation:
Based on the provided Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey results, it's clear that the health plan's performance in several categories is below the Quality Compass Mean. This indicates potential areas for improvement in how services are perceived by members relative to other benchmarks.
Option D, "Solicit input from the member advocacy panel regarding barriers to service," directly targets understanding and addressing the lower satisfaction scores related to the ease of getting necessary care and overall satisfaction with the health plan. Engaging with a member advocacy panel could provide valuable qualitative insights into why members feel the way they do about the services provided, guiding more effective interventions.

NEW QUESTION # 21
Healthcare purchasers and payers are demanding that providers demonstrate their ability to provide high quality patient care at fair prices.
Specifically, they are seeking (Choose two):

A. Baseline information
B. Objective evidence that hospitals and other healthcare organizations satisfy their customers and have desirable outcomes
C. Objective evidence that hospitals and other healthcare organizations manage their costs well
D. Current performance

Answer: B,C

NEW QUESTION # 22
In aligning an organization's performance Improvement plan with strategic goals, a healthcare quality professional should consider

A. customer expectations, occurrence reports, and utilization review data.
B. staff satisfaction data, benchmarking data, and occurrence reports.
C. customer expectations, benchmarking data, and patient outcome data.
D. staff satisfaction data, risk management data, and utilization review data.

Answer: C

Explanation:
* A performance improvement plan (PIP) is a set of focused activities designed to monitor, analyze, and improve the quality of processes and outcomes in a healthcare organization12.
* A PIP should be aligned with the strategic goals of the organization, which are the long-term objectives that reflect the vision, mission, and values of the organization3.
* To align a PIP with strategic goals, a healthcare quality professional should consider the following factors45:
* Customer expectations: These are the needs, preferences, and perceptions of the patients, families, and other stakeholders who receive or are affected by the healthcare services. Customer expectations are a key driver of quality improvement, as they reflect the degree of satisfaction and loyalty of the customers. Customer expectations can be measured by surveys, feedback, complaints, and compliments6 .
* Benchmarking data: These are the comparative data that show how the organization performs relative to other similar or best-in-class organizations in terms of quality, efficiency, and effectiveness. Benchmarking data can help identify gaps, opportunities, and best practices for improvement. Benchmarking data can be obtained from external sources, such as national databases, accreditation agencies, or professional associations, or from internal sources, such as historical data, peer groups, or departments .
* Patient outcome data: These are the data that show the results or impacts of the healthcare services on the health status, quality of life, and satisfaction of the patients. Patient outcome data are the ultimate indicators of quality improvement, as they reflect the effectiveness and value of the healthcare services. Patient outcome data can be measured by clinical indicators, such as mortality, morbidity, complications, or readmissions, or by patient-reported indicators, such as functional status, symptom relief, or experience of care .
* By considering these factors, a healthcare quality professional can align a PIP with strategic goals in the following ways45:
* Identify the strategic goals and priorities of the organization and ensure that they are clear, specific, measurable, achievable, relevant, and time-bound (SMART).
* Assess the current performance of the organization in relation to the strategic goals and priorities, using customer expectations, benchmarking data, and patient outcome data as sources of information and evidence.
* Identify the gaps and opportunities for improvement based on the assessment of the current performance and the comparison with the strategic goals and priorities.
* Develop and implement improvement actions that address the gaps and opportunities for improvement, using evidence-based methods and tools, such as the Plan-Do-Study-Act (PDSA) cycle, root cause analysis, or process mapping.
* Monitor and evaluate the improvement actions and their effects on the performance of the organization, using customer expectations, benchmarking data, and patient outcome data as measures of success and feedback.
* Communicate and disseminate the improvement results and the lessons learned to the relevant stakeholders, such as the leadership, staff, customers, and partners, and celebrate the achievements and recognize the contributions.
* Review and revise the improvement actions and the PIP as needed, based on the monitoring and evaluation results and the changing needs and expectations of the customers and the organization.
References:
1: Health Care Quality Improvement (QI) Action Plan Template 2: Quality Improvement (QI) Toolkit with Templates, Instructions, and ... 3: The Top 4 Examples of Quality Improvement in Healthcare 4: Model Quality & Performance Improvement Plan 5: 8 Examples Of Quality Improvement Initiatives In Healthcare 6:
[Shaping the Future of the Healthcare Quality Profession] : [The Role of the Healthcare Quality Professional in Population Health Management] : [Healthcare Quality Solutions: Ready Your Workforce for Quality] :
[HQ Principles] : [The Financial Case for Quality as a Business Strategy] : [Utilization of Improvement Methodologies by Healthcare Quality Professionals During the COVID-19 Pandemic]

NEW QUESTION # 23
A new urgent care clinic is setting up a quality management system. Which of the following is the bestchoice as a process measure to evaluate effective clinical care?

A. percent of antibiotic prescriptions that meet evidence-based guidelines
B. average wait time between check-in and seeing a provider
C. raw number of influenza vaccines given in the annual flu season
D. percent of patients that rate care as "satisfactory" or "highly satisfactory"

Answer: A

Explanation:
The best process measure to evaluate effective clinical care in a new urgent care clinic is the percentage of antibiotic prescriptions that meet evidence-based guidelines. This measure directly reflects the quality of clinical decision-making and adherence to best practices, which are crucial for providing effective and safe patient care. It helps ensure that antibiotics are prescribed appropriately, reducing the risk of resistance and other complications.
Percent of patients rating care as "satisfactory" or "highly satisfactory" (A): This is a patient satisfaction measure, which is important but not a direct measure of clinical care effectiveness.
Raw number of influenza vaccines given (B): This is a volume measure, which does not directly reflect the quality of clinical care.
Average wait time between check-in and seeing a provider (D): This is a measure of efficiency, not necessarily of clinical care effectiveness.
References
NAHQ Body of Knowledge: Process and Outcome Measures in Quality Management NAHQ CPHQ Exam Preparation Materials: Evaluating Clinical Care Quality
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NEW QUESTION # 24
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